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General Manager - Fullservice

Washington D.C., DC, USA

Job Type

Full Time



About the Role

Typical responsibilities:

Recruit, train, and supervise a diverse team of employees, including hiring, scheduling, and performance management.
Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service.
Provide coaching and mentorship to team members, ensuring their professional growth and development.
Conduct regular staff meetings to communicate goals, policies, and operational updates.
Oversee day-to-day operations to ensure smooth functioning of the restaurant.
Develop and enforce standard operating procedures (SOPs) for various areas, including front-of-house, back-of-house, and customer service.
Maintain a clean, safe, and welcoming environment for both employees and guests.
Monitor inventory levels, track food costs, and implement cost-control measures to maximize profitability.
Collaborate with the kitchen staff to ensure timely food preparation and quality control.
Maintain a strong focus on providing exceptional customer service and ensure guest satisfaction.
Handle customer feedback, complaints, and resolve any issues promptly and professionally. Train in de-escalation.
Regularly interact with guests, build relationships, and address their needs and concerns.
Implement strategies to enhance the overall dining experience and promote repeat business.
Develop and manage the restaurant's budget, including revenue forecasts, cost analysis, and expense control.
Monitor financial performance, review financial statements, and implement strategies to improve profitability.
Analyze sales trends, customer preferences, and market conditions to identify opportunities for growth.
Implement effective pricing strategies and promotions to increase revenue.
Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
Conduct regular inspections to maintain cleanliness and hygiene throughout the restaurant.
Train staff on proper safety procedures and maintain documentation for health inspections.


  • Useful qualifications:

    • Proven experience as a G.M. or in a similar leadership role within the restaurant industry.

    • In-depth knowledge of restaurant operations, including front-of-house and back-of-house functions.

    • Strong leadership skills with the ability to motivate and inspire a diverse team.

    • Excellent customer service and problem-solving abilities.

    • Proficient in financial management, budgeting, and cost-control techniques.

    • Outstanding communication and interpersonal skills.

    • Attention to detail and ability to multitask in a fast-paced environment.

    • Knowledge of health and safety regulations and compliance standards.

    • Flexibility to work evenings, weekends, and holidays.

About the Company

The General Manager of a fullservice restaurant is responsible for overseeing all aspects of the restaurant's operations. The primary function is to ensure exceptional customer service, maintain high-quality standards, and drive profitability. The G.M. leads a team of employees, implements operational strategies, manages financial aspects, and fosters a positive, inclusive work environment. Strong leadership skills, industry knowledge, and business acumen contribute to this role’s success.

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